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Help
Everything you need to know about ordering, delivery, sizing, care, and our products.
Live Chat
Chat with a member of our support team about order tracking, sizing, delivery, or anything else you need.
Tap the chat icon in the bottom-right corner of your screen to start a conversation.
Live chat hours:
Monday to Friday: 9am–5pm
We’ll always do our best to reply outside these hours when possible, but responses may be slower.
Please note: Live chat may be unavailable at certain times, including public holidays.
Free Express Delivery
Over £60 in UK & most of Europe (£80 select regions, £100 worldwide)
Complimentary Gift Note
We’ll include your message — no extra cost, just extra thoughtfulness.
Beautifully Boxed
Orders with 3+ items arrive in our signature gift box
Family Rewards
Earn points every time you shop and redeem them for vouchers or gifts.
Join the BambooBaby Family
Get early access to new collections, exclusive offers and little moments of calm in your inbox.