Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website.

ECB International Technologies Limited trading as BambooBaby (“BambooBaby”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently, in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

If you have any questions about this policy or how we handle your data, you can contact us at hello@bamboobaby.co.uk.

Who we are
BambooBaby is operated by ECB International Technologies Limited, an Irish-registered company.
We act as the data controller for personal data collected through this website.

What personal data we collect
We may collect and process the following information:

• Name and contact details (such as email address and phone number)

• Billing and delivery addresses

• Order and purchase history

• Account information (if you create an account)

• Email preferences (including unsubscribe status)

• Website usage data (via cookies and analytics tools)

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We do not store payment card details. Payments are processed securely by third-party payment providers.

We do not knowingly collect or process special category data (such as health, biometric, or religious information).

How we collect your data
We collect data when you:

• Place an order or create an account on our website

• Contact us by email or through the website

• Subscribe to emails or update your preferences

• Use our website (via cookies and similar technologies)

• Interact with our emails or advertising

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How we use your data
We use your personal data to:

• Process and deliver your orders

• Communicate with you about your purchases or enquiries

• Manage your account and customer support requests

• Improve our products, services, and website experience

• Send marketing communications where you have consented

• Meet legal, accounting, and regulatory obligations

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Our lawful bases for processing include contract performance, legitimate interests, legal obligations, and consent where required.

Marketing communications
If you have opted in, we may send you emails about BambooBaby products or updates.
You can unsubscribe at any time by:

• Clicking the unsubscribe link in our emails, or

• Contacting us at hello@bamboobaby.co.uk

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We do not sell your personal data to third parties.

Analytics and advertising
We use trusted third-party tools to help us understand how our website is used and to improve performance, including:

• Google Analytics 4 (pseudonymised website usage data)

• Advertising platforms such as Google and Meta (Facebook/Instagram)

 

These services may use cookies or similar technologies. Data is processed in accordance with their privacy policies and applicable data protection laws.

How we store and protect your data
Our website is hosted on Wix, which provides the e-commerce platform and infrastructure used to sell our products.

Your data may be stored on secure servers protected by firewalls, encryption, and access controls. Payment transactions are handled via PCI-DSS compliant providers and are encrypted.

We retain customer data only for as long as necessary, including for legal, tax, and accounting purposes (generally up to seven years after the last transaction, unless deletion is requested sooner where permitted).

 

Your data protection rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where legally permitted)

• Restrict or object to certain processing

• Request data portability

• Withdraw consent for marketing at any time

• Lodge a complaint with a supervisory authority

 

To exercise any of these rights, contact us at hello@bamboobaby.co.uk. We may need to verify your identity before responding.

 

Cookies
We use cookies to ensure the website functions properly and to understand how visitors use our site.

 

Cookies may be used for:

• Essential site functionality

• Analytics and performance

• Advertising and marketing (where consent is given)

 

You can manage or disable cookies through your browser settings. Please note that some site features may not work correctly if cookies are disabled.

 

For more information about cookies, visit www.allaboutcookies.org.

 

Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact: hello@bamboobaby.co.uk

 

Complaints
If you believe we have not handled your data appropriately, you have the right to contact the Data Protection Commission: https://www.dataprotection.ie/en/contact/how-contact-us

You also have the right to lodge a complaint with your local data protection authority.